Network Support Engineer

We are looking for a Network Support Engineer to join our team and play a key role in maintaining and optimizing our network infrastructure. The ideal candidate will have strong technical expertise in network security, routing, switching, and Wi-Fi technologies, along with excellent problem-solving skills and a customer-oriented approach.

Main Responsibilities:

1) Operational Management:

• Manage tickets, incidents, and service requests efficiently.
• Investigate and troubleshoot network-related incidents.
• Implement infrastructure modifications, including configuration changes and adding new equipment (installation handled by Field Engineers).
• Document processes and network configurations for future reference.

2) Support to Network Experts:

• Assist in performing recurring network tasks.
• Participate in network implementation activities (depending on experience level).
• Contribute to the creation and updating of network documentation.

Required Profile:

Technical Skills:

• Fluent in French (CEFR level C2 – mandatory).
• Strong experience in network security and infrastructure monitoring.
• Expertise in Routing, Switching, and Wi-Fi technologies.
• Proven experience in network infrastructure modifications and optimizations.
• Experience in supporting and troubleshooting networks with over 2,000 users.
• Ability to design and implement new network systems (3–5 years of experience required).
• Experience providing Level 2 network support (3–5 years).
• CCNA certification (or equivalent) is preferred.
• Knowledge of ITIL is a plus.

Soft Skills:

• Strong autonomy and teamwork capabilities.
• Excellent communication and problem-solving skills.
• Customer and solution-oriented mindset.
• Ability to work under pressure and handle multiple tasks with precision.

This is a great opportunity to work in a dynamic environment, supporting a large-scale network infrastructure while developing expertise in cutting-edge networking technologies. If you meet the qualifications and are looking for a challenging yet rewarding role, we’d love to hear from you!